2017

The Changing Loyalty Landscape: What Can Be Done? 

In today’s ever-changing world, technology is rapidly progressing. Mobile has taken strides from strictly functioning as a means to call or send a text, towards being a bridge to connect customers to brands at all times, across any channel. Customers are getting savvier - they know what they want - and traditional loyalty strategies simply won’t cut it anymore.

2016

Customer Engagement Gone Wrong: When Bad Things Happen to Good Brands--West Elm

 I love West Elm. I aspire for my apartment to even slightly resemble a West Elm showroom floor. And so it is with a heavy heart that I tell you the tale of West Elm’s customer engagement gone wrong. This is a cautionary story that begs the question, “Why do bad things happen to good brands (and customers)?” And attempts to answer it.

2016

2016

2016 Holiday Shopping & Mobile Marketing Trends [Infographic]

The holiday season is nearly upon us, and consumers have wasted little time starting their holiday shopping. 2016 is expected to be record setting for retail holiday sales, with $655.8 billion projected to be spent on gifts and other goodies, leaving brands scrambling to stay in the conversation by targeting consumers in ways that will drive higher sales.

2016